Privacy policy

This privacy policy explains the way ThinOptics collects information from you. When you use any ThinOptics website, you consent to the collection, use, processing and sharing of your information as described below.

Privacy Principles

We respect your privacy rights and are always committed to protecting your personal data. If you have questions, you may contact us at support@thinoptics.com.

If you are located outside of the United States any information that you choose to provide to us may be stored on servers, database or cloud storage in the United States.

Use of ThinOptics website and/or it’s products represents your consent and agreement to our privacy policy. If at any time you want your information deleted, please let us know by contacting support@thinoptics.com.

ThinOptics, it’s dealers, vendors and employees does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation or military status, in any of its activities or operations.

ThinOptics does not and shall not discriminate against any consumer due to the consumer exercising their consumer rights under any applicable title.

Information We Collect

When you register for an account on our website, we will collect pertinent information from you. We will also collect information when you place an order, enter any ThinOptics contests/sweepstakes or if you respond to a survey or email communication.

When you place an order or register for an account, we will ask you for your name, email address, mailing and shipping address and phone number. Credit card information will only be collected when an order is placed with a representative over the phone. Credit card information is never saved in our systems. Please note that you will be asked each time to provide your credit card information due to our privacy policy.

Gift recipients will need to provide their name and shipping address for shipping purposes. This is necessary to fulfill the gift purchase and will not be used for marketing purposes.

Please refer to the cookies information section below for information about cookies.

Protecting visitor’s information

Your information is housed behind secured networks. This information is only accessible by people who have access rights and have signed confidentiality agreements.

When you place an order or access your account, we offer a secured server. Any sensitive information is transmitted via secure server (SSL) technology and encrypted. Credit card or financial information is not stored or kept.

Use of Your Information

Support and Communication: We may use the data you provide or that we collect through our website to improve our website, products or services or to contact you from time to time to provide you with important information and notices relating to our website or products.

Marketing and Promotion Materials: We may use the data you provide or that we collect through our website to provide you with updates, offers or promotions.

On occasion, we may use your information for marketing products and services to you via email.

If you wish to unsubscribe from receiving marketing communications from us, please follow the link in each email you receive from us to unsubscribe from receiving further marketing communications.

Alternatively, you may contact us at support@thinoptics.com to be removed from any mailing list.

Advertising and Third Party Content and Links: On occasion, we may work with advertisers and outside advertising networks. We may provide these advertisers and networks with the ability to collect data about how you interact with our website.

These advertisers may use cookies to track the actions of users online. We do not have access or control over cookies that third-party partners may use.

Further use of your information

We may use the information we collect from you when you register or purchase products, visit our site in the following ways:

  • More personalized shopping experience
  • Better Customer Service handling
  • Quicker transaction processing
  • For contests, emails, surveys, etc.

Purchases and Payment Processors: When you make a purchase through our website, you have the option to pay using a third-party payment service such as PayPal or Amazon Pay.

Any information collected by any third-party payment service is for processing your payment.

Information collected from you by these third-party payment services is governed by the service’s privacy policy. You should always review the privacy policy prior to submitting any information to the third-party payment service.

Information we may disclose to outside parties

We do not sell, trade, or transfer to outside parties your personally identifiable information unless we provide you with advance notice except as described below.

The term "outside parties" does not inlcude website hosting partners and other parties who assist us in operating our site or business. All parties agree to keep this information confidential.

Social Media and Sharing: We may use social networking, “share functionality” or links to third-party social media sites that are not owned or controlled by us.

We have no control over and assume no responsibility for any content, privacy policies, or practices of any third-party site or application.

We encourage you to review the privacy policies and settings on any social media site that you interact with in order to make sure you understand the information that may be collected, used or shared.

As Required By Law or to Protect the Rights and to Comply with Our Policies: If required and to the extent permitted by law, we will disclose your information to government authorities including national security or law enforcement agencies. We will also provide the said information in response to a subpoena or court order.

Third-party links

On occasion, we may include third party links on our site. These third-party linked sites have separate and independent privacy policies that you should review.

We have no responsibility or liability for the content and activities of any third-party link or site. However, if you have any issues or feedback pertaining to a third-party link that we have shared, please reach out to us at support@thinoptics.com.

Public Data You Post through our website: If you post information on public areas on the website that data may be collected and used by us, other users of the website, and the public.

We strongly recommend that you do not post any information through the website that allows strangers to identify or locate you or that you do not want to share with the public.

Google Analytics & Interest-Based Advertising

We utilize automatic data collection (Google Analytics) to collect information about your site visit. We do this to help us know our audience and to improve your shopping experience.

  • Data collected may include, but is not limited to:
    • demographic information
    • system details
    • onsite behavior
    • completed actions
  • We may allow third-party sites to advertise on our behalf. These entities may use cookies or other technologies.
  • You have the right to update, correct, or modify the information we may have about you at any time by logging in to your account or emailing us at support@thinoptics.com.
  • You may also adjust your information directly with Google on their “Ad Personalization Settings” page.

We have no responsibility or liability for the content and activities of any third-party link or site. However, if you have any issues or feedback pertaining to a third-party link that we have shared, please reach out to us at support@thinoptics.com.

Public Data You Post through our website: If you post information on public areas on the website that data may be collected and used by us, other users of the website, and the public.

We strongly recommend that you do not post any information through the website that allows strangers to identify or locate you or that you do not want to share with the public.

How we use "cookies"

Cookies are files that a website or its service provider transfers to your computer's hard drive through your browser. It enables the website or service provider's systems to recognize and remember certain information.

Cookies help us process the items in your shopping cart. We also use cookies to compile data about traffic and interactions on our site.

Opt-Out Options

  • Users who wish not to have their data collected with Google Analytics can install the opt-out browser add-on which prohibits information from being sent to Google Analytics.
  • You may opt-out by calling/chatting/emailing/texting us via support@thinoptics.com for opt-out emails
  • You may opt-out by choosing the opt-out option available at the bottom of all email communication
  • You may opt-out by texting "STOP" to (833) 368-1100 or by contacting our customer service department via phone or email: 844-484-4667 / support@thinoptics.com for text marketing.

EU Users - GDPR

Processing of your personal data will comply with the GDPR Regulations of the European Parliament and of the Council known as the General Data Protection Regulation (“GDPR”).

To request access to or correction of your personal data, please email support@thinoptics.com.

Please include your registration information you provided on your account or order. We may ask for additional information for identification purposes.

If you’d like us to delete information that you have provided through our website, please contact us at support@thinoptics.com.

Please note that some or all of the information you provide may be required or may be automatically retained in backup storage.

Nevada & California Residents

Nevada Residents - You can submit a request asking us not to disclose certain personal information that we maintain. To submit this request, please contact us by email at support@thinoptics.com.

CA Residents - This section contains the disclosures required by the California Consumer Privacy Act (“CCPA”) and applies only to information that is subjected to the CCPA.

To request access to or correction of your personal data you may send an email to support@thinoptics.com.

Please include your registration information you provided for your account or order. We may ask for additional information to verify identity.

If you’d like us to delete information that you have provided, please contact us at support@thinoptics.com.

Please note that some or all of the information you provided may be required or may be automatically retained in backup storage.

You may request a notice identifying the categories of personal information we share with our affiliates or third parties and the contact information.

If you would like a copy of this notice, please submit a written request to support@thinoptics.com.

Policy Changes

Policy changes will be posted to this page upon implementation.

Policy changes will apply only to information collected after the date of the change.

This policy was last modified on December 16, 2019. Alternatively, you may contact support@thinoptics.com with any questions.

Please note: acceptance of product or refunds after we have disclosed our policies is acceptance of said policies.

Questions and feedback

Please send any feedback to: support@thinoptics.com.

Your consent

By using our site, you consent to our privacy policy.

Please note: acceptance of product or refunds after we have disclosed our policies is acceptance of the said policies.

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Return Policy

BY USING A PRODUCT MANUFACTURED BY OR FOR THINOPTICS (A "PRODUCT") YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE THINOPTICS INC. GUARANTEE (“GUARANTEE”) AS SET OUT BELOW. IF YOU DO NOT AGREE TO THE TERMS OF THE GUARANTEE, DO NOT USE THE PRODUCT AND RETURN IT TO US UNOPENED WITHIN 30 DAYS OF PURCHASE FOR A REFUND.

ThinOptics will, at its option, repair or replace any product found by ThinOptics to be defective.

The customer is responsible for the cost of the return shipping if the return is at their request. If ThinOptics is requested due to a defect, ThinOptics will pay for the cost of return shipping.

Please package all products carefully to avoid any further damage. ThinOptics will not be held responsible for damage caused by improper shipping or non-receipt.

Please allow 4-6 weeks for claims to be processed.

ThinOptics' obligations for the Product purchased by the end-user ("You") are limited to the terms set forth below:

Warranty is valid on original purchase only. Replacement products are not warranted.

Replacement products will be for the original products purchased. We will not provide a different product (color/strength) as a replacement.

Shipping and handling charges may apply, except where applicable by law.

You may request a review of your account if you feel you have been denied replacements incorrectly. Requests for account review can be submitted to: support@thinoptics.com

30-Day Satisfaction Guarantee

If you're not 100% satisfied with your purchase, you may request a refund or an exchange within 30 days from the date of purchase. The exchange must be of equal value to the original purchase.

60-Day Limited Warranty

ThinOptics reading glasses are covered by a limited 6-month warranty. This is a defect warranty only - we will only refund/exchange after 30 days due to manufacturer defects or defects caused by normal wear and tear.

Exchange/Refund Requests

Damaged items will be replaced with items of equal value unless otherwise requested.

To request an exchange or refund:

  1. Contact ThinOptics Warranty Department:
    1. Phone: 1-844-335-5100 / Email: support@ThinOptics.com
    2. Shipping fees are non-refundable
  2. Provide a reason for exchange
    1. Requests due to breakage/defects will be validated via photograph/video
  3. Shipping and handling charges may apply, except where applicable by law
  4. Proof of purchase is required if purchased outside of ThinOptics site(s)

ThinOptics warranty does not cover:

Exclusions and limitations

Except as expressly set forth in this Warranty, ThinOptics, in so far as permitted by law, provides their Products "as is". ThinOptics is not responsible for damage arising from failure to follow instructions relating to use of the Product.

This Warranty does not apply: (a) to damage caused by use with another product; (b) to damage caused by accident, abuse or misuse, including, but not limited to, scratches and broken lenses; or (c) to defects caused by normal wear and tear or otherwise due to the normal aging of the Product.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. ThinOptics’ responsibility for defects is limited to replacement service as determined by ThinOptics in its sole discretion.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, OR WARRANTIES. THINOPTICS EXPRESSLY DISCLAIMS ANY STATUTORY OR IMPLIED WARRANTY OR CONDITION, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, OR ACCURACY, OR ARISING FROM A COURSE OF DEALING OR TRADE PRACTICE, TO THE EXTENT ALLOWED BY APPLICABLE LAW.

To the extent an implied warranty cannot be excluded, such warranty is limited in duration to the period set forth above. No warranties, whether express or implied, will apply after the expiration of the applicable warranty period. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. No ThinOptics dealer, distributor, reseller, agent, or employee is authorized to make any modification, extension or addition to this warranty.

THINOPTICS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE, OR COMMERCIAL LOSS EVEN IF THINOPTICS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.

ThinOptics may restrict service to the fifty states of the United States of America and the District of Columbia.

ThinOptics reserves the right to refuse service to any customer that is using abusive language or actions toward any ThinOptics employee.

In accordance with applicable law, ThinOptics may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service.

Note that in the European Union, any warranty period less than two years shall be increased to two years.